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ORA Shipping Policy

With over 25 years in shipping live animals on a global scale, ORA is the leader in ensuring our premium, aquacultured animals arrive to their destination safe, healthy, and as quickly as possible. Our experienced staff has an intimate understanding of efficient shipping practices and will find a way to get you the fish and corals you need, when you need them.

Domestic Partners: ORA has linked with UPS and their exceptional Next Day Air Saver service for almost all of our US based customers. Using UPS allows us to offer competitive flat rates, excellent shipment tracking and the best customer service should an issue arise. We charge a flat rate of $69.95 per box, plus a $19.95 box fee. Any heat/cold packs used are $1 each.

Florida Partners: Partners in the state of Florida are able to take advantage of cost-effective UPS Ground shipping rates with exceptions to the panhandle and Florida Keys. An additional option to our Florida customers is our local weekly delivery! Our fleet of delivery vehicles is always on the road, providing no-cost delivery to customers within 150 miles of our Fort Pierce facility. Delivery schedules may vary from week to week, please ask our sales office for further details. For UPS Ground orders we charge a flat rate of $19.95 per box, plus a $19.95 box fee. Any heat/cold packs used are $1 each.

Domestic airline freight can also be used under special circumstances, please inquire for more information.

Canadian Partners: Using UPS has allowed us to ship our aquacultured fish directly from our facility straight to your store anywhere in Canada. ORA handles all of the customs clearances, duties, taxes and brokerage fees, saving you lots of time waiting in airport cargo queues and lengthy customs clearances. Typically, our boxes arrive next day, with some more remote locations taking up to two days. We charge an additional 18% Canadian Brokerage Fee as an average on the net costs associated with exporting to Canada in this way.  

International Partners: International shipments are sent via airline freight exclusively from the following airports:

PBI – Palm Beach International Airport

FLL – Fort Lauderdale International Airport

TPA – Tampa International Airport

MCO – Orlando International Airport

MIA – Miami International Airport

Each destination country has unique documentation and shipping requirements. Please have your country’s required information (health certificates, box labels, permits, etc.) ready for our staff as this will significantly decrease the lead time for international orders. Every animal that leaves the ORA facility is guaranteed to arrive alive and in perfect health. We employ real-time destination weather data during our packing process, using top quality insulated styrofoam shipping boxes, which ensure the safest travel for our animals. All bags are heat sealed or clipped to ensure leak free arrival. Heat or cold packs ensure the appropriate temperature during transport.