With over 25 years in shipping live animals on a global
scale, ORA is the leader in ensuring our premium, aquacultured animals arrive
to their destination safe, healthy, and as quickly as possible. Our experienced
staff has an intimate understanding of efficient shipping practices and will
find a way to get you the fish and corals you need, when you need them.
Domestic Partners: ORA has linked with UPS and
their exceptional Next Day Air Saver service for almost all of our US based
customers. Using UPS allows us to offer competitive flat rates, excellent
shipment tracking and the best customer service should an issue arise. We
charge a flat rate of $69.95 per box, plus a $19.95 box fee. Any heat/cold
packs used are $1 each.
Florida Partners: Partners in the state of Florida are able to take advantage of cost-effective
UPS Ground shipping rates with exceptions to the panhandle and Florida Keys. An
additional option to our Florida customers is our local weekly delivery! Our
fleet of delivery vehicles is always on the road, providing no-cost delivery to
customers within 150 miles of our Fort Pierce facility. Delivery schedules may
vary from week to week, please ask our sales office for further details. For
UPS Ground orders we charge a flat rate of $19.95 per box, plus a $19.95 box
fee. Any heat/cold packs used are $1 each.
Domestic airline freight can also be used under
special circumstances, please inquire for more information.
Canadian Partners: Using UPS has allowed us to
ship our aquacultured fish directly from our facility straight to your store
anywhere in Canada. ORA handles all of the customs clearances, duties, taxes and
brokerage fees, saving you lots of time waiting in airport cargo queues and
lengthy customs clearances. Typically, our boxes arrive next day, with some
more remote locations taking up to two days. We charge an additional 18%
Canadian Brokerage Fee as an average on the net costs associated with exporting
to Canada in this way.
International Partners: International shipments
are sent via airline freight exclusively from the following airports:
PBI – Palm Beach International Airport
FLL – Fort Lauderdale International Airport
TPA – Tampa International Airport
MCO – Orlando International Airport
MIA – Miami International Airport
Each destination country has unique documentation and
shipping requirements. Please have your country’s required information (health
certificates, box labels, permits, etc.) ready for our staff as this will
significantly decrease the lead time for international orders. Every animal
that leaves the ORA facility is guaranteed to arrive alive and in perfect
health. We employ real-time destination weather data during our packing
process, using top quality insulated styrofoam shipping boxes, which ensure the
safest travel for our animals. All bags are heat sealed or clipped to ensure
leak free arrival. Heat or cold packs ensure the appropriate temperature during
transport.